Italian Customer Operations Representative
888 Group
1 zi în urmă

This job is for you only if you have :

  • Native level or fluency in Italian and excellent command of English, both verbal and written
  • Excellent communication and customer focus (both verbal and written)
  • Good working knowledge of the Support key functions, procedures, and policies
  • Problem-solving, investigative and multi-tasking skills with the highest attention to detail
  • Willingness to work outside of set business hours for example, late nights and weekends.
  • As a Customer Operations Representative at Sparkware, you will be responsible for :

  • Maintain the highest standard of quality and quantity of responses on all Customer Operation related topics and aspects of the role .
  • general account queries, gameplay, payment info and checks, withdrawal checks, Responsible Gaming, and Regulatory Compliance, Anti-Money laundering, and Under-Age prevention checks with external agencies.

  • Perform conversion / retention efforts through promotions, events, bonus offers, and various outbound projects via telephone, chat, and email.
  • Handling all customer related queries via all contact channels (telephone, chat, and emails) and escalate sensitive cases according to set procedures.
  • Analyze and investigate accounts raised to relevant Operation Queues / Reports and take relevant actions on such accounts as required.
  • Perform daily documents checks and deal with negotiations, legal threats, prevention of chargebacks, and settlement on member accounts as required by both lines of business.
  • Carry out daily AML and Under-Age checks and take appropriate actions as required.
  • Work according to established standards and liaise with the Fraud Dept. in GIB on all Risk related issues (RM deposit declines and / or Chargebacks).
  • Work as part of the Italian Team alongside the Italian Team Leader, Supervisors, and Fraud / Support Teams in the relevant operational location.
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