Service Engineer Level3 Consultant
Core Recruit
Ardud, RO
3 zile în urmă
source : Loadjobs

Job Description :

Receive, document, reproduce, analyse and solve incidents reported by customers,according to the Service Level Agreements

3rd Level Windows / VMware / Hyper-V system support and administration

3rd Level Database administration and optimization

3rd Level Middleware support and administration

Problem management and root cause analysis

24 / 7 ON CALL customer support (rotation)

Documentation of known errors for 2nd Level Support

Interface with product teams for designing product fixes, patches and solutions

Verification of provided product patches and solutions

Update technical documentation of the system and its interfaces

All tasks will be done keeping in mind that this is a safety critical domain

Requirements :

Microsoft MCSE or equivalent experience in administrating high-availability-solutions in Microsoft Windows / Hyper-V environments

VMware VC(A)P or equivalent experience in administrating high-availability-solutions in Vmware vSphere including vSAN

Cisco CCNP or equivalent experience in administrating critical network infrastructure mainly in relation to usage of VoIP and encryption

Knowledge in databases and Middleware applications including container solutions would be beneficial

Safety aware Customer service quality orientation

Good English skills (both written and spoken)

Benefits : Skills :

Skills :

Cisco, Computer Skills (Windows), VMware

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