Sr Customer Experience Specialist- French
Honeywell
3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, BUCURESTI, 020339, Romania
1 zi în urmă

Innovate to solve the world's most important challenges

The future is what we make it.

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

We have an opportunity for a Sr Customer Experience Specialist with French to join our Honeywell Safety and Productivity Solutions team in Bucharest.

Providessupport for EMEA customers by handling customer queries / complaints related torepair activities and circuit. Initiates and receives direct customer contacton repairs and advanced services.

Provide administrative support for ourcustomers, management and the repair center by using internal tools (SAP, MSOffice, Outlook, SFDC, phone system, etc).

Must possess a thoroughunderstanding of customer requirements for support as well as the customer'spriorities

Sr Customer Experience Specialist responsibilities :

  • Takefull and complete ownership for all Customer Service Support to provide andmaintain customer satisfaction.
  • Issuing RMA’s for product failure following the company’s guidelines forwarranty / non-warranty repairs
  • Work as a team on a call center, group email box and online portal to issueRMAs as accurately and expeditiously as possible
  • Determine when appropriate to escalate customer concerns to management.
  • Assist customers and sales representatives with any request / inquiry orcomplaint through the system to resolution.
  • Administrate / Expedite notifications, orders, monitor through to completion.
  • Attendadditional department training as required by the Supervisor and / or BusinessAnalyst.
  • Complete understanding and direct involvement in meeting the department metrics.
  • Must follow all state, local, and federal laws and regulations, as well asembrace Honeywell core values and initiatives.
  • Qualifications :

  • 1.5 years minimum experience with Honeywell culture and systems; At least 12Months on the actual Job
  • Fluency in English (written and spoken) +French
  • Experience working in a multi discipline, multi-cultural & remote team
  • We offer :

  • Medical plan provided by Omniasig
  • Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, and others
  • Transportation budget and fuel cards
  • Business Travel Accident Insurance
  • Voluntary defined contributory pension plan
  • Meal allowance
  • Paid vacation and time off Honeywell employees are provided Christmas and Children vouchers, as well different family aids
  • If this is your dream role, then we'd love to hear from you.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

    Please contact us to request accommodation.

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