Remote Problem Manager
Atos
Timisoara, Timis, RO-Romania
4 zile în urmă

What are we looking for?

We are looking for Problem Manager to join our team.

Key Accountabilities

Responsible for Problem management process

Drive process KPIs and SLAs

  • Accountable for the delivery of Root Cause Analysis and problem resolution within given target duration;
  • Responsible to act as an escalation point to expedite problem resolution;
  • Responsible to coordinate problem resolution involving internal support groups, vendors, suppliers, customers and manage any roadblocks;
  • Drive the RCA

  • Follow up of RCA and PIR activities together with Service Delivery and Management, corrective actions driving;
  • Key skills

  • The Problem Manager has the following key-skills :
  • Builds long-term relationships with internal colleagues;
  • Excellent English communication skills (written and oral);
  • Successful delivery against commitments and deadlines;
  • A proven ability to operate across management levels, with a confident, pragmatic, influential stakeholder management style;
  • Experience / Knowledge Essential

  • Detailed knowledge of the theory and operation aspects of their process;
  • Understanding of the ITIL best practices;
  • Experience in a customer service environment
  • Competent with Microsoft Office
  • Experience / Knowledge Desirable

  • Relevant industry knowledge and technical skills (database administration, internet protocol, application monitoring, unix systems, networking, server virtualization);
  • ITIL Foundation and / or ITIL Intermediate certifications would be an advantage;
  • ServiceNow;
  • Proficiency in GERMAN or FRENCH .
  • What we offer

  • Training and certifications : On-going In-depth training with current and emerging products and technologies;
  • Flexible benefits : Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;
  • Extra vacation days;
  • LI-Romania

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