Examine claims documents received
Examine documents to settle any required adjustments
Review client inquiries regarding open billing invoices, research statements from ceding companies and brokers
Ensure timely and accurate processing of claim documents, including claim payments and claims setup, sending of acknowledgement letters, and other non-core claims processes
Identify potential claims to be called out and refer to appropriate personnel
Remain abreast of company and industry changes as well as changes in internal processes and procedures
Provide operational support as needed to various business lines, Communicate with customers via phone and written correspondence to obtain specific claim information
Work with the Accounting team to book corrections and assure ledger
Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager
Very good knowledge of English, B2
Graduate / Post-graduate in Business Management or similar
Good Excel, MS Access, Power Point skills, word experience will be an added advantage
Be a self-starter, highly organized and able to handle multiple priorities and meet deadlines
Good verbal and written communication skills and able to deliver results in time
Working experience with various countries and cultures would be a plus
Insurance Certification / experience would be a plus
Personal culture and client management expertise.
High motivation and ability to learn.
Ability to work under time pressure.
What can we offer?
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional tranings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts