Insurance Claims - Process Associate - English
Bucuresti, Romania
3 zile în urmă


Examine claims documents received

Examine documents to settle any required adjustments

Review client inquiries regarding open billing invoices, research statements from ceding companies and brokers

Ensure timely and accurate processing of claim documents, including claim payments and claims setup, sending of acknowledgement letters, and other non-core claims processes

Identify potential claims to be called out and refer to appropriate personnel

Remain abreast of company and industry changes as well as changes in internal processes and procedures

Provide operational support as needed to various business lines, Communicate with customers via phone and written correspondence to obtain specific claim information

Work with the Accounting team to book corrections and assure ledger

Other responsibilities

  • Successfully graduating the training plan attached to the position and the tasks;
  • Updating the working procedures periodically;
  • Training other team members regarding the daily tasks whenever necessary and requested by the manager;
  • Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate;
  • Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager


    Minimum qualifications

    Very good knowledge of English, B2

    Graduate / Post-graduate in Business Management or similar

    Good Excel, MS Access, Power Point skills, word experience will be an added advantage

    Be a self-starter, highly organized and able to handle multiple priorities and meet deadlines

    Good verbal and written communication skills and able to deliver results in time

    Working experience with various countries and cultures would be a plus

    Insurance Certification / experience would be a plus

    Encouraged qualifications

    Personal culture and client management expertise.

    High motivation and ability to learn.

    Ability to work under time pressure.

    What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract

    Work in a multicultural and diverse environment with employees from over 30 countries

    Genpact supports professional tranings and great career development opportunities

    Free access to our award-winning learning platform

    Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

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