Block Storage Support Engineer (Netapp)
Bucharest, Romania
2 zile în urmă

Position Description :

This role serves as Lenovo’s field interface to Remote Support and OEM Partnerengineering teams. Traditional Product Engineer (PE) responsibilities willapply to cases that require problem determination and problem source isolationon storage systems, hosts connect to storage, and all components in-between.

This engineer may engage development for further analysis of design, andarchitectural issues and for driving those issues to resolution.

The Engineeris expected to manage pervasive field issues and provide field communicationson fix releases.

Fluent spoken and written English communication skills is a requirement tointeract with customers, Lenovo project managers and other engineers.

It isexpected the engineer will participate on internal and external conferencecalls to explain technical issues.

The successful candidate will have a working knowledge of Open Systems storagesystem technologies (Block, File(NFS / CIFS), and Object base storagearchitectures, storage protocols / standards (iSCSI, SAS, SCSI, Fibre Channel,Infiniband, FCoE, RoCE, iWarp, RDMA, NVMe) advanced functions (externalvirtualization, data compression, mirroring, data dedup), RAID technologies,and Erasure Coding.

Ideally the candidate will have a working knowledge andprior work experience in either a development, test, or support role in BlockStorage Environments.

Candidate should also have a working knowledge of operating systems that mayexist in an Open Systems Environment (AIX, Solaris, VMware, Windows Server,Red Hat, SUSE, Debian, COS).

Position Requirements :

  • Use lab hardware to replicate customer configurations in order to replicatecustomer failure scenarios.
  • Read and interpret hardware error logs and OS logs to isolate problems.
  • Use specialized debug equipment (SAS / FC / Network analyzers / UART) to isolatecomplex client problems.
  • For certain products that are part of OEM agreements, interface with OEMStorage Development Partners Level 3 teams to drive fixes for field issues.
  • Participate on pre-product activities, taking technical positions for defectdeferrals and hardware design changes.
  • Interface with client and customer to explain technical solutions andmaintain customer satisfaction
  • Generate technical documentation for service personnel and clients tofollow.
  • Provide on-site assistance to resolve critical client technical issues.
  • Maintain key data for products assigned (specification, publication, producttips, defects, engineering changes and history, product roadmaps, lifecyclefeatures and functions on release cadences).
  • For Critical cases or client outages, position may require ability toproject manage collective remote support OEM / Lenovo teams to urgently restoreclient systems.
  • Ordering and maintaining capital assets and lab equipment.
  • Engage and interact with cross geographical teams
  • Participate in the on-call rotation cycle to address critical customerissues
  • Fluent spoken and written English skills.
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