Customer Success Representative, Benelux
Veeam Software
Bucharest, RO
‎în urmă cu 17 ore
source : Undelucram.ro
  • The Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory / segment;
  • this includes providing quotes directly to customers and / or their assigned channel partners. The Renewal Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective.

    The Customer Success Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products.

    This position is focused on driving revenue bookings and overachieving quotas through retaining customers.

    Responsibilities

    Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross sell

    Ensures customer success and goes above and beyond to ensure customer retention and satisfaction

    Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements

    Provides timely proposals and quotes as requested pursuant to terms of customer and / or partner agreements

    Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts

    Positively interacts and collaborates with customers, Veeam partners, and Veeam associates

    Identifies and pursues maintenance reinstatement opportunities

    Assists in negotiation of maintenance agreements

    Accurately records all activities on customer / partner record in Veeam's customer relationship management system (SalesForce.com)

    Achieves target quota

    Focuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our emerging customer base (varies depending on segment)

    Fluency in English

    Bachelor’s Degree required (a combination of education and experience will be considered)

    Previous product or services sales experience in software or related industry is a plus

    Previous support and / or maintenance renewal sales experience is preferred

    Superb customer service skills are required

    Excellent verbal and written communications skills

    Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas

    Ability to work in a semi-autonomous and fast-paced environment

    High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls

    Experience compiling, querying, analyzing and reporting data

    Proficiency with SalesForce.com is desirable

    Basic knowledge of virtualization industry and the ability to relay information to the partner community

    We offer :

    Private medical insurance services

    Hospitalization and Surgery Insurance for employees' children

    Bookster

    Personal time off plan to reward your loyalty

    Cafeteria Benefit Plan where you will be able to flexibly customize your benefits package based on your budget and personal needs.

    A choice of over 5,000 benefits on the Edenred Benefit Online platform is available to you, such as medical insurance plans for dependents, top-up plans which provide additional medical coverage to the medical insurance plan, medical services plans offered by different providers, dental, gym membership, transportation, private pension programs, personal and professional development, travel, special offers and many more.

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