this includes providing quotes directly to customers and / or their assigned channel partners. The Renewal Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective.
The Customer Success Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products.
This position is focused on driving revenue bookings and overachieving quotas through retaining customers.
Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross sell
Ensures customer success and goes above and beyond to ensure customer retention and satisfaction
Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements
Provides timely proposals and quotes as requested pursuant to terms of customer and / or partner agreements
Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts
Positively interacts and collaborates with customers, Veeam partners, and Veeam associates
Identifies and pursues maintenance reinstatement opportunities
Assists in negotiation of maintenance agreements
Accurately records all activities on customer / partner record in Veeam's customer relationship management system (SalesForce.com)
Achieves target quota
Focuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our emerging customer base (varies depending on segment)
Fluency in English
Bachelor’s Degree required (a combination of education and experience will be considered)
Previous product or services sales experience in software or related industry is a plus
Previous support and / or maintenance renewal sales experience is preferred
Superb customer service skills are required
Excellent verbal and written communications skills
Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
Ability to work in a semi-autonomous and fast-paced environment
High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls
Experience compiling, querying, analyzing and reporting data
Proficiency with SalesForce.com is desirable
Basic knowledge of virtualization industry and the ability to relay information to the partner community
We offer :
Private medical insurance services
Hospitalization and Surgery Insurance for employees' children
Personal time off plan to reward your loyalty
Cafeteria Benefit Plan where you will be able to flexibly customize your benefits package based on your budget and personal needs.
A choice of over 5,000 benefits on the Edenred Benefit Online platform is available to you, such as medical insurance plans for dependents, top-up plans which provide additional medical coverage to the medical insurance plan, medical services plans offered by different providers, dental, gym membership, transportation, private pension programs, personal and professional development, travel, special offers and many more.