Job Description :
Genpact continuously hires French speakers in areas like :
Your job will involve invoice and payment processing or making sure that your customers' clients make accurate payments and adhere their deadlines and agreed policies.
Also, reconciling the accounts of the vendors and reporting activities could be another set of daily responsibilities. Accounting skills aren't a must as we will teach you everything you need to know.
How about being the single point of contact in IT matters, for your client? Be it phone, chat, e-mail or ticketing platforms your support is highly valued and appreciated! You will provide support for user requests around hardware, software, network and service issues and you will coordinate incident resolutions with Level 2 and Level 3 staff.
This role is a key link between your clients and their providers, as you will oversee the process of supplies’ delivery.
Deep understanding of your clients' business, great negotiating skills and market awareness is required from you to become a trusted partner for our customers.
You will learn how to work in a virtual environment, interacting with colleagues and clients all over the globe. How can you make a difference?
Understand your customer’s needs and exceed its expectations with a friendly and can-do attitude.
Requirements : What are we looking for?
What are we looking for?
A good level of French is mandatory and you will also need a good level of English to do the job right.
You will work as part of a large and friendly team so it’s important to be a team player.
We like customer management skills as well as a keen eye for details and problem solving attitude.
And we will value your willingness to learn!
Benefits : Skills :
Courageous, Incisive, Intellectually Curious