IoT Technical Support Engineer
PTC
Bucharest, ROM
1 zi în urmă

Your Team :

  • You will work as a member of a global team providing support to PTC’s customers;
  • As a member of our global support organization, you will be collaborating with support colleagues worldwide in providing world-class technical support to all clients.
  • You will work closely with services and account teams to ensure all issues are handled effectively to meet sales and services goals.

    Your Impact :

  • You will help customer in their digital transformation journeys (aka Industrial IOT, Smart Factories, Smart City etc.);
  • You will provide product and application support services to our IOT customers and Partners.
  • Your Day-To-Day :

  • You will tackle multiple issues in parallel and solve complex technical issues;
  • You must be comfortable in a technical environment and be able to discuss complex product behavior / features with customers and possess a demonstrated ability to analyze and solve problems;
  • You will create and publish knowledge articles for re-use by customers and PTC employees.
  • Your Skills and Knowledge :

  • Objective, concise and customer facing communication skills;
  • Programming experience in at least one language : Java, JavaScript and / or other Web-related development technologies (HTML5, CSS, PHP, etc);
  • Knowledge of Oracle, MSSQL, PostgreSQL RDBMS and ANSI SQL, non-SQL DBs like InfluxDB, Cassandra;
  • A good understanding of IoT infrastructure, such as network communications, mobile equipment technology, cloud services, especially Microsoft Azure Cloud;
  • A sound understanding of web services development including use of a REST API;
  • An understanding of IoT hardware sensors, devices, machines, or industrial PLC’s and their respective network communication protocols;
  • Fluent English is mandatory; additional language skills are a plus.
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