Accounts Receivable - Assistant Manager - English
Napoca, Cluj, Romania
1 zi în urmă


  • Ensure the process is carried-out by the team as per the solution design agreed with the customer in the Design and Transition phase
  • Achieve the contractually agreed critical metrics / SLAs for owned processes
  • Shares / implements standard methodologies across teams and processes and ensure homogeneous and comprehensive knowledge among team members
  • Carry out transformation initiatives and projects to deliver business impact and efficiency benefits to customer as per contract agreement
  • Act as primary point of contact for all process related issues
  • Ensure that people have all operational resources and timely apply for system resources (upon completion of LTO)
  • Present performance indicators in internal operational reviews, analyze data & trends, implement continuous improvement based on Lean & Six Sigma methodologies
  • Ensure adherence to Smart Opex Framework, distribute and publish results through Visual Management on the floor
  • Work with their Pathfinder peer to ensure all team members are aware of critical metrics / SLAs contractual deliverables and of current & expected performance output
  • Coordinate and ensure the creation of the appropriate Standard Operating Procedure structure for the processes led, coordinate the update process and validate the written procedures before sending to the customer for sign off, in order to ensure they are accurate, comprehensive and the matter is explained in a logical manner, tailored to the process needs.
  • Ensure back-up matrix functional for all associates as per the contract requirements.
  • Successfully graduating the training plan dedicated to the position and the tasks;
  • Training other team members regarding the daily tasks whenever necessary and requested by the Pathfinder / Senior manager;
  • Updating the working procedures periodically
  • Supporting any systems / tools implementations applicable to the processes in scope
  • Provide feed-back on team members’ process performance, identify domain knowledge gaps and plan relevant training sessions to address those gaps in collaboration with the Pathfinder
  • Participate in the selection of team members for different roles by assessing their domain / process knowledge in collaboration with the Pathfinder
  • Qualifications

    Minimum qualifications

  • University graduate
  • Relevant experience in AR processes
  • Relevant experience in coordinating teams
  • Previous exposure to transformation and efficiency initiatives
  • Project Management skills with skills on time and budget control
  • Preferred qualifications

  • Relevant high tech industry knowledge (represents and advantage)
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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