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What will your role be?
As a Partner Support Specialist, you will manage the relationship with HP Service Partners as well as the processes and operations.
You will be assisting the Service Partners in the financial and logistical operations as well as providing trainings for them in the use of electronic tools provided by HP so that partners can operate in optimal conditions;
Primary Duties and Responsibilities
Acts as the first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters.
Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs).
Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.
Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
Represents team as a subject matter expert on internal processes to other functions and organizations.
Education and Experience Required :
Bachelor or master’s degree, obtained in the last 12 months
Mastery in English, as well as the Dutch language.
Up to 3 years of related experience (e.g., supply chain, customer service, procurement, financial management).
Good communication skills.
A team player who is comfortable multi-tasking and delivering results on a variety of projects.
Attention to details.
Ability to structure and apply organizational skills to manage daily operational issues.
Your additional benefits package :
Flexible working schedule
Wellness program, Medical services for you and family, Dental Plan, Fitness Programs, Kindergarten, Transportation, Vacation Vouchers
Vendors discount program (Restaurants, cinema, clothing, and other)
We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!