IT Network Operations Lead Engineer
Keysight Technologies
Bucharest, RO
‎în urmă cu 4 ore

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, test, manufacturing, and optimization.

Our 14,000 employees create world-class solutions in wireless communications, 5G, automotive, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries.

Our technical solutions and our methods for creating them help connect and secure the world. Learn more about what we do and how we do it.

Our powerful culture has led to us being independently recognized on Fortune 100’s Best Companies List and we are Great Place to Work Certified.

We’re driven, collaborative, ethical, and curious, and we value all ideas, especially bold ones. And our culture extends far beyond our own walls.

Our corporate social responsibility efforts support our communities, nurture the next generation of engineers, and promote environmental sustainability.

At Keysight, Inclusion & Diversity is an integral part of our core values. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

We believe everyone should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, veteran status, national origin, or any protected class.

We continuously challenge ourselves to grow in our understanding of inclusion by engaging in a wide variety of diversity programs, initiatives, employee network groups and mentoring / development.

This is Keysight People and Culture - YouTube

Job Description

  • Lead a team of network operations engineers for the EMEA region on resolving network related issues via the Service Desk ticketing system.
  • Assign tickets to network operations team and provide guidance where needed to resolve network related issues.
  • Adhere to reaching the goal of Mean Time to Resolve metrics and help drive ticket closure with proper SLA deadlines.
  • Ensure network monitoring tools such as Solar Winds are updated with proper alerting and monitoring of network devices.
  • Participate in group troubleshooting sessions with other IT team members in support of network connectivity issues involving other IT towers Server, Applications, Voice, etc.
  • Continuous improvement planning with Network Operations team
  • Participate in Problem Management, post-mortems, root cause analysis and accelerate / advance the resolution of incidents impacting the Critical Production Environment & pro-longing escalations.
  • Strong vendor management experience is desired in escalating TAC cases and Internet outages with the Internet Service Provider.
  • Willingness to work flexible hours including weekends and holiday coverage for any operational needs.
  • Job Qualifications

    We’re looking for a diversely skilled, experienced network and security engineer with these qualifications :

  • Bachelor’s Degree in related technology field or equivalent certification and / or experience
  • 5+ years of hands-on network and security experience
  • Candidate should have deep-level troubleshooting experience with quick turnaround time to resolution.
  • Cisco, Palo Alto Network certifications are a plus.
  • Shift : Day Job

    Schedule : Full Time (F)

    Travel Required :

    Duration (Temp Positions Only) :

    Not Applicable

    Candidates can be considered to work from the following locations :

    EMEA : Romania : Bucharest : Bucharest

    Job ID : 46823

    Careers Privacy Statement

    Keysight is an Equal Opportunity Employer.

    Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

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