Marketplace Operational Support Specialist
Bucharest, RO
4 zile în urmă

As our Marketplace Operational Support Specialist

You will work with existing sellers on vidaXL Marketplace in order to assure a good customer experience

What you will do

  • Serve as the first line of support for all after-sales issues on vidaXL Marketplace for outside and inside clients.
  • Train sellers on platform functionalities order processing, returns and refunds, commission reports, financial transactions and others.
  • Communicate with sellers by phone and email.
  • Monitor the opened incidents on the orders placed by customers on vidaXL Marketplace and resolves them according to the criteria defined together with the Marketplace Manager.
  • Ensure a high quality of customer support provided by sellers to clients.
  • Works with the vidaXL Marketplace partners to improve the quality of customer interaction, according to the criteria defined together with the Marketplace Manager.
  • Must haves

  • English language is mandatory at a professional level
  • Excel skills;
  • Knowledge of CSV, XML and other data formats will be considered a plus.
  • Experience on a similar position that requires technical knowledge / customer support Technical experience in an e-commerce environment will be considered a strong advantage;
  • Very good prioritization and time management skills;
  • vidaXL as an employer

    Are you looking for a dynamic international company that values your curiosity, passion and desire to learn? Are you looking to work in a team with colleagues who think big and are eager to take on fresh challenges?

    Take the opportunity to meet and work within a team of professionals with diverse cultural backgrounds who also have a few things in common ambition, fun and excellent skills

    Want to join us?

    We are looking forward to receiving your online application. Please don’t hesitate to contact our recruiter Andrei Ceranu / a.

    ceranu / +40 760 257 539 for more information.

    vidaXL Center SRL RAMS Business Center Dudesti-Pantelimon 42 Sector 3 Bucharest Romania

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