Game Advisor, Spanish language
Teleperformance
Bucuresti, Bucuresti, Romania
37 zile în urmă

Description

The ideal candidate will possess :

  • Advanced knowledge of Spanish Language
  • A passion to help our customers
  • Exceptional and professional communication skills; both verbal and written
  • Experience in troubleshooting for gameplay on PC, Mac, Xbox and PlayStation consoles
  • Availability to attend approximately one to three weeks of required on-site, classroom training, on a fixed schedule that may include weekends
  • Critical thinking and process analysis
  • Detail oriented, strong organizational, and follow up skills
  • A solution oriented mentality - "I will find the cure" philosophy
  • An ability to be flexible with a strong ability to adapt to change
  • An ability to handle multiple tasks simultaneously; including offline or special project work
  • Basic experience using Microsoft Office suite(s)
  • Familiarity with social networking and latest ways to communicate (Facebook, Twitter, Youtube, etc)
  • An understanding of multiple racing, RPG, FPS games and gaming terminology; Broad user of multiple gaming platforms
  • Availability to work set shifts as needed that will rotate from time to time based upon department shift bidding procedures
  • Responsibilities / Accomplishments

    The Game Advisor will be responsible for :

  • Providing customers with top level service and experience
  • Individuals capable of communicating with our customers via verbal and written communication
  • Resolving all customer issues on the first contact, including future customer needs and issues
  • Communicating with customers of all gaming skill levels
  • In conjunction with Management, identifies and provides top issues as well as ideas for improvements that are related to providing customers with an exceptional level of service.
  • Meal tickets
  • Monthly transportation
  • Private health care card
  • Discounts at different collaborators services
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