Service and Repair Analyst with English
Accenture
Bucharest, Romania
10 zile în urmă

Ideal CandidateProfile

  • minimum 2 years professional experience
  • Fluency in English (written and spoken)
  • Previous experience in a customer serviceenvironment, including complaint-handling responsibilities
  • Experience in communicating with differentcultures and / or countries
  • Provide exceptional customer experience,proactively and reactively, across multiple communication channels, in dealingwith potential and actual problems
  • Competent Microsoft Office user : Excel, Word andPower Point
  • Strong email / efax / phone contact handling skills
  • Reliable, active approach striving for processimprovement
  • Ability to solve urgent matters and work underpressure
  • Responsibility, accuracy
  • Job Responsibilities

  • Receives service / repair request and enters itinto the system
  • Checks the customer contract terms andconditions, warranty
  • Organizes transportation of equipment / deviceand return to the technical center
  • Provides the customer with suitable solutionsrelating to service or repair of device
  • Manages communication between Customer, BusinessUnits and Local technical service towards resolution
  • Generates invoice and sends out to the Customer
  • Complies with all relevant policies andprocedures
  • Formulates written communication requestsproviding accurate, complete and professional information detailing thespecific requirements for the service / repair
  • Follows up within the agreed times frame untilan appropriate response has been received
  • Provides timely, complete and professional responsesto Customers & Business Units
  • Record accurate, complete and timely informationin systems to ensure global visibility, consistency of information, and toenable root cause analysis
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