Provide basic level telephone and email support to Ixia customers located in EMEA / US region on second shift (2PM-10PM)
Assists customers with software entitlement issues and help with upgrade and license process
Assist customers with operation and configuration of Ixia hardware and software
Takes care of tracing, packing and shipping the hardware by following the internal procedure
Accurately log, track and maintain customer service requests
Effectively work and communicate with worldwide support and engineering team
Achieve customer satisfaction and support metric goals
On demand support during late shifts and weekends (not on a regular basis)
BS or MS in Computer / Electrical Engineering with focus on Internet / Networking.
Hands on experience on testing different layer 2-7 technologies ranging from subscriber access, to routing, load balancing and general IP forwarding in IPv4 and IPv6 networks.
Excellent English communication skills (written and verbal)
Highly organized and detail oriented
Ability to coordinate with teams in offshore locations
Self-sufficient self-starter who can work with little or no direction
Prior Customer Support Experience
Careers Privacy Statement
Keysight is an Equal Opportunity Employer.
Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Candidates can be considered to work from the following locations :
EMEA : Romania : Bucharest : Bucharest
Job ID : 36985