DG - Order Management - Senior Process Associate - French
Genpact
Napoca, Cluj, Romania
3 zile în urmă

Responsibilities

  • Works with Collection team to make sure specific actions are taken for the customer accounts investigate deductions, performing reconciliations, assure accurate process of Manual and Automatic Payment Methods
  • Works with Pricing and Rebates team and Treasury Team for accurate payment processing and posting.
  • Permanently works with team members in order to find solutions for any query and provide continuous improvement for the process;
  • Activity :

  • Booking of Incoming Payments :
  • Bank statements and Remittance advices
  • Processing Outgoing Payments
  • Supporting query resolution / dispute management :
  • Telephonic and written communication with the customers / other departments
  • Issuing, checking and sending dunning letters / Collection letters
  • Perform customer account reconciliation / bank reconciliation
  • Follow up on accounts and on disputed item
  • Support ad hoc requests from Business group and local units
  • Assist AR Team Leader to prepare and submit reports to the customer as applicable
  • SOP creation and updating
  • Deliver the required data for audit purposes
  • Making the accounting process controls established through the internal policies
  • Ensure that critical metrics are met, and service is delivered to end users as encouraged
  • Find opportunities for continuous process improvement and innovative solutions and communicate these to the AR Team Leader
  • Qualifications

    Minimum qualifications

  • Very good knowledge of French, C1
  • Accounting knowledge intermediate level;
  • Similar work experience
  • Work experience with SAP system (Advantage)
  • Organized personality with attention to details and customer orientation;
  • Accurate, logical problem solver;
  • Ability to handle client on one-on-one basis, via e-mails and calls;
  • Upbeat, proactive with ability to work both independently and as part of a team;
  • Communicative and ability to learn;
  • Encouraged qualifications

  • University graduate (Economic studies are an advantage);
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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