Excellent customer service orientation.
Experience in providing customer support service.
Excellent English skills both spoken and written.
Good time management skills.
Stress tolerance and attention to detail.
High level of self-confidence and ability to make decision independently.
This would be a shifting position, rotating (night shift).
Monitoring live chat and incoming email correspondence.
Identifying and escalating priority issues.
Resolving requests received from clients and end-users.
Performing technical investigations (log analysis) for customer and end-user submitted tickets.
Coordinating case resolution between internal team.
Thank you for reporting this job!
Your feedback will help us improve the quality of our services.