Sales Consulting
5 zile în urmă

Our client is a major international company Founded in 1987 in Brazil. The company is a private service and software provider for data processing and consulting and has subsidiaries in multiple locations such as : Argentina, Belgium, Canada, Spain, US, England, India, Italy, Mexico, Portugal and others.

Responsabilities :

  • Providing support to clients via email and phone regarding technical issues : password reset, Internet connectivity issues, emailing options etc.
  • Logging remotely to client’s computer and help them solve software issues
  • Documenting issues that you deal with on a daily basis into the ticketing system
  • Troubleshooting hardware, software and network related issues
  • Escalating problems to the next level of support when necessary
  • Help the client with all the necessary information
  • Requirements :

  • German and English advanced level
  • Motivation for learning new information
  • A team player that shows adaptability, flexibility and perseverance in managing a good working relationship with clients and colleagues
  • Willingness to help people in having continuity in their computer-based activity
  • Previous successful customer service experience is considered an advantage
  • Strong written and oral communication skills
  • Able to communicate problems / issues to customers in a non-technical manner
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