Our client is a major international company Founded in 1987 in Brazil. The company is a private service and software provider for data processing and consulting and has subsidiaries in multiple locations such as : Argentina, Belgium, Canada, Spain, US, England, India, Italy, Mexico, Portugal and others.
Providing support to clients via email and phone regarding technical issues : password reset, Internet connectivity issues, emailing options etc.
Logging remotely to client’s computer and help them solve software issues
Documenting issues that you deal with on a daily basis into the ticketing system
Troubleshooting hardware, software and network related issues
Escalating problems to the next level of support when necessary
Help the client with all the necessary information
German and English advanced level
Motivation for learning new information
A team player that shows adaptability, flexibility and perseverance in managing a good working relationship with clients and colleagues
Willingness to help people in having continuity in their computer-based activity
Previous successful customer service experience is considered an advantage
Strong written and oral communication skills
Able to communicate problems / issues to customers in a non-technical manner