MS Delivery Manager
Ericsson
Bucharest, Bucharest, Romania
5 zile în urmă

Our Exciting Opportunity

We are now looking for MS Delivery Manager to be responsible for technology leadership, expertise & support extending through the full cycle of Create, Sustain & Evolve for its respective domain.

You will :

Lead MS delivery operational, financial performance and customer satisfaction

Handle specific contract delivery performance

Conduct WLA handshake, maintenance changes and follow up

Conduct Operating Level Agreements (OLA) signed with other service delivery units

Drive operational excellence

Identify delivery trends possible Add on Sale

To be successful in the role you must have :

  • Education : Bachelor’s degree or equivalent degree and demonstrable experience in Telecom / IT industry
  • Telecom experience from vendor and / or service provider
  • Min years of experience : 6 years+ of experience in Service Delivery
  • At least 3 years of Managed Services experience.
  • Resource management (including budget management)
  • Demonstrated ability :

  • Telco / IT
  • Managed Services delivery management
  • Operation Assurance
  • Project Management
  • Additional Requirements :

  • Delivering results and meeting customer expectations
  • Persuading and influencing with argumentation skills
  • Analyzing
  • Entrepreneurial and commercial thinking
  • Relating and networking
  • Leading and supervising, have coaching skills
  • Market insight, business understanding and Ericsson knowledge
  • Financial skills
  • Key skills :

  • IT, Telecommunication
  • Ericsson Knowledge
  • Negotiation skills
  • Deep understanding of Service Delivery process, models, and strategy
  • Financial acumen and skills
  • Presenting and communicating information
  • Persuading and influencing with argumentation skills
  • Customer focused, business oriented, and a proactive approach to problem solving.
  • Ability to see the big picture and apply standard methodology
  • Relating and networking
  • Leading and supervising, have mentor skills
  • Excellent Social and communication skills
  • Contract management basic knowhow
  • Good conflict management skills.
  • Good English language skills oral and written.
  • Be where it begins

    Welcome to an inclusive, global company where your opportunity to make an impact is endless. Share your most innovative ideas, bring your unique perspective and bring your unique perspective in a speak up environment.

    With us, you will no longer be dreaming of what the future holds you will be redefining it at a company where you’re empowered to lead and perform at your very best.

    Being a part of our team means having the flexibility to take your career in many different directions, but it also means leveraging the supportive structure of a big organization, with clear personal and professional development opportunities.

    We believe that great accomplishments deserve great benefits and transparent rewards. We strive to offer competitive, unbiased, and fair rewards for all our people.

    We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

    to find out more about our benefits.

    Job Segment : Telecom, Telecommunications, Contract Manager, Project Manager, Manager, Technology, Legal, Management

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