The Network LAN Service Engineer will work as a part of the Service Engineering Group within Enterprise Cybersecurity and Network Solutions (ECNS), to engineer services delivered and operated in a globally consistent manner by Service Delivery &Operations.
This position will be predominately focused on the design and engineering of services within our LAN Services portfolio, with a primary focus on the Managed LAN Service.
Working with Service Design / Service Lead on the initial service / releases for LAN Services (including but not limited to Managed LAN, Managed DHCP, and IPAM services);
Working in a cross-functional team to develop the service and required transition deliverables;
Working in a cross-functional team to ensure the services are built and tested to defined standards for processes, hardware, software, and configurations;
Work with the Service Delivery & Operations group to train and handover services so they can be delivered and supported consistently;
Work with other Managed Services teams to develop standards, procedures, and training for where interaction with LAN Services is required;
Participate in, and apply the same process for subsequent service releases as defined by the Service Roadmap;
Stay up-to-date and work with new and emerging technologies in order to improve LAN related services;
Provide LAN design expertise that aligns with Managed LAN Service for new buildings, re-designs, acquisitions, and other LAN projects to meet current LAN service levels and supported hardware;
Provide and / or check finalized Build of Material list (parts list) for LANs;
Working knowledge of LAN technologies and protocols used in enterprise networks;
Layer 2 and 3 design aspects for enterprise LANs;
Ability to design and troubleshoot highly available LANs;
Working knowledge of LAN media types and ability to diagnose issues remotely;
Collaborate with team to provide feedback for improving processes and standards for LAN Services aligned with management and service roadmap;
Provide and / or check LAN documentation and that designs adhere to standards;
Work with other LAN projects and services as needed;
Provides 4th level support to Operations for escalated issues for LAN Services (specifically but not limited to Managed LAN, Managed DHCP, and IPAM Services).
BA / BS in Information Systems or related area required;
Minimum seven years of IT experience;
Minimum two years of service transition or service engineering experience;
Minimum of two years experience in the design, implementation and operation of Local Area Networks with Cisco hardware in an enterprise environment;
Advanced knowledge of IP, routing, and subnetting;
Experience in using Cisco AAA solutions (e.g ACS and / or ISE) is a plus;
Cisco LAN Certification preferred;
ITIL v3 Foundation Level;
Results-oriented with personal accountability;
Excellent attention to detail, quality and control;
Excellent written and oral communication skills; calm, polite and professional;
Ability to work with both local and global dispersed teams.