Travel Counsellor with German_WNS Global Services
WNS Global Services
București, ro
3 zile în urmă

Job Description

  • Provide Information about status of Baggage
  • baggage not yet found
  • baggage was found and is advised
  • baggage is found but not yet in delivery
  • baggage is found and will be delivered
  • check if unclaimed luggage matches lost report
  • Provide general information about delays
  • liability rules for baggage
  • information on possible replacements
  • information on needed documents and necessary contacts
  • Provide information for subsequent damage reports
  • inform the customers about all relevant needs on subsequent damage reports
  • information on needed documents
  • Information on existing damage- or loss-reports
  • review of completeness of documents for further research
  • information about the actual status of the loss- or damage report
  • information about the responsible customer relations office
  • Provide Information about Lost items onboard and at airport
  • advice about correct contact
  • advise about status of lost items onboard
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