Job Summary :
The Global Process Owner supports the service delivery team(s) in managing resources, projects to meet both the goals of the business and clients.
Responsibilities may include the development and execution of demand management processes, training and education on standard project management requirements and methods, facilitating project governance and reporting, and creating models to improve business decisions.
Main area of activity : Global HR Administration Processes
Key Responsibilities :
Provides related statistics and reporting
Monitors and updates client systems (. transactions / data entry) for HR Administration and other cases
Identifies continuous improvement to processes, tools, metrics and training, based on ongoing experience, process metrics and feedback from process users and other stakeholders to drive further efficiencies in the organization
Conducts client calls on specific activities. Focus on client outcomes, stay up to date and become involved in their projects and activities.
Seeks opportunities and takes ownership to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback
Manages different stakeholders and ensures a proper communication with the operational teams and the client counterpart.