What will you contribute? This position will provide onsite support for End User computer devices such as laptops / desktops, mobile devices, video conferencing equipment, and printers.
The candidate will support VIP employees ( White Glove). The role will support incidents, service requests, IT onboarding and offboarding as well as basic IMAC responsibilities.
The role will follow Finastra Asset management polices and procedures with the deployment, recovery and disposal of assets.
Responsibilities & Deliverables : Your deliverables will include, but are not limited to, the following :
Coordinate Help Desk Service related act vities with Finastra's Level 2 and Level 3 support teams, and communicate with the authorized Users as necessary.
Status communications on ticket progress with the enduser / requestor to be done and documented n each ticket. Provide support for all video / audio conference end-points at all Finastra locations.
included vendor maintenance coordination and end user operational support) All activities in relation with White Glove Services (i.
e. open new tickets, follow tickets, ensure the correct tickets closing, etc.) on behalf of the White Glove authorized user is performed by desk side personnel / or remote Help Desk support Perform asset tracking, inventory management and monthly reporting (asset details, location) Required Experience :