The Quotations Responsible role needs to achieve the business targets and KPIs and SLA through fast and diligent process support.
The Quotations Responsible role needs to achieve the business targets and KPIs and SLA through fast and diligent process support :
Quote entry, quote follow-up, quote customer support
Check and validate web quotes & price confirmations
Check and validate quote coming from Athena based on rules
Check and validate quote coming from WEB based on rules
Understanding margin calculation and profitability concept
Product master data support
Special price requests
Workload assignment; Task assignment
Light activity reporting
Work on various process documentations when asked to (review, update, edit, translate)
Knowledge transfer to new hires when required (process overview, procedure explanation, mentoring, coaching)
Academic : high school qualification, scientific background or business administration
Experience : 3+ years of experience in a fast paced, customer focused environment, experience in lab environment / biopharm (preferred)
Certifications : business-minded lab technician (preferred), business management / sciences or economics ok
Language skills (refer CEFR) :
IT Skills : MS Office, SAP (incl. CRM) : Demonstrates ability to effectively utilize technology platforms including CRM Tools
Soft skills : High sense of analysis
High sense of analysis
Proactive communication skills and adaptability
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