Quotations Responsible
acum 1 minut

Job Summary

The Quotations Responsible role needs to achieve the business targets and KPIs and SLA through fast and diligent process support.

The Quotations Responsible role needs to achieve the business targets and KPIs and SLA through fast and diligent process support :

Quote entry, quote follow-up, quote customer support

Check and validate web quotes & price confirmations

Check and validate quote coming from Athena based on rules

Check and validate quote coming from WEB based on rules

Understanding margin calculation and profitability concept

Product master data support

Special price requests

Workload assignment; Task assignment

Light activity reporting

Work on various process documentations when asked to (review, update, edit, translate)

Knowledge transfer to new hires when required (process overview, procedure explanation, mentoring, coaching)

Academic : high school qualification, scientific background or business administration

Experience : 3+ years of experience in a fast paced, customer focused environment, experience in lab environment / biopharm (preferred)

Certifications : business-minded lab technician (preferred), business management / sciences or economics ok

Language skills (refer CEFR) :

  • for Germany : German C1 (preferable)-B1, English B2
  • for France : French C1, English B2
  • for Italy : Italian C1, English B2
  • for Sweden : English C1
  • IT Skills : MS Office, SAP (incl. CRM) : Demonstrates ability to effectively utilize technology platforms including CRM Tools

    Soft skills : High sense of analysis

    High sense of analysis

    Proactive communication skills and adaptability

  • Highly customer focused as well as proactive and team focused
  • Outstanding interpersonal skills with the ability to comfortably interact with various client types (e.g. technical, end user, and economic buyers)
  • High sense of responsibility and selfstarter
  • Eager to learn and consistently improve their knowledge
  • Thinks outside the box to advance innovation
  • Develops better, faster, or less expensive ways to do things
  • Open to other's ideas
  • Customer focused and motivated to deliver value in every interaction.
  • Quickly and effectively solves customer problems.
  • Thinks through and analyzes complex problems
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