IT Application Analyst CRMRequisition ID : (19007003)Primary Location : Romania-Cluj-Cluj-NapocaJob Function : Information TechnologyJob Posting Date : May 22, 2019, 5 : 12 : 59 AM SUMMARY OF ROLE This position will be responsible for providing production application support of our global CRM business systems for Emerson Automation Solutions, more specifically : Provide accurate and timely resolution to technical support issues related to CRM for global users;
Conduct troubleshooting of system configuration, user access, and workflows in the system;Create and update simple CRM reports;
Conduct regression testing to ensure system functionality. PRINCIPLE JOB RESPONSIBILITIES As a member of the Global CRM Operations team you will have the following responsibilities : Monitor Mailbox / HPSM Queue and Assigns CRM Issues and Tickets;
Analyze CRM related issues and enquiries - Identify and Provide solution to internal customers;Analyze and Troubleshoot CRM system issues with 3rd party vendors and cascade resolution to the team;
Analyze and Troubleshoot data integration errors, data transfer and load issues;Verify New Customer accounts and work with Customer Vendor Data Hub team for creation of accounts in the business systems;
Validate, check and maintain CRM data / records;Perform CRM regression testing and manual testing and create new test scenarios if needed;
Analyze and Troubleshoot CRM system issues with users and other administrators;Troubleshoot System Issues such as : major workflow, application and integration issues;
Perform root cause analysis on system issues; create and implement improvement process from the root cause;Troubleshoot major bugs / defects and assist CRM developers in making sure issues / requests are resolved appropriately and on time;
Generate, analyze and create CRM report / dashboard either through the interface or with complex SQL scripts;Analyze Change Request in CRM;
Assist the team lead / supervisor in identifying team opportunities and challenges;Identify areas for continuous improvement on processes / standardization of procedures.
REQUIRED QUALIFICATIONS AND EXPERIENCE Bachelor’s degree or equivalent (Computer Science, Information Technology, Information Systems or similar);
At least 2 years of experience in a similar role or working experience with relational databases, SQL queries and new technologies (collaborative computing, web 2.
0);Experience of using Relational database, CRM tools and ERP systems;Excellent PC skills (MS Word, Excel, PowerPoint, and Visio);
Fluent in oral and written English other European languages would be an advantage;Solid industry knowledge, understanding of current and emerging IT products, services,processes and methodologies and Web services;
Ability to operate independently and in a team, and establish effective working relationships;Excellent interpersonal and communication skills;
Analytical skills and aptitude for logical thinking;Ability to follow detailed workflow and instructions;Ability to manage and prioritize multiple tasks;
Good knowledge of Sales / Business processes and understanding of project management processes. About EmersonAt Emerson, we are innovators and problem-
solvers, focused on a common purpose : leaving our world in a better place than we found it. Each and every day, our foundational values integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation inform every decision we make and empower our employees to keep reaching higher.
As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets.
Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs.
Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.
Emerson, a Fortune 500 company with $17.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.
Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson.
Join our team and start your journey today.