Customer Service Specialist

Bosch Service Solutions S.R.L.

Timișoara, TM, ro

3 zile în urmă

Job Description

Provides support to clients, providing information or assistance, according to the working procedures / instructions;

Identifies, analyzes and solves the situations reported by clients;

Records the essential points of the situation in the database;

Initiates calls to clients;

Edits databases according to the working procedures / instructions, using the appropriate software : processing of photos, emails, tickets, documents or any other activities specific to the services provided;

Saves all changes made to the database, according to the working procedures / instructions.

Qualifications

Proficient in written and spoken English;

Flexibility in hours of work / shift pattern;

Communication skills;

Ability to remain calm in tense situations;

Continuous customer orientation;

Flexibility;

Persuasion;

Positive attitude;

Attention to details;

Ability to prioritize activities;

Understanding and respecting working procedures;

Ability to work as a team;

Permanent concern for raising the individual professional level;

PC operation : MS OFFICE.

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