Customer Service Specialist
Bosch Service Solutions S.R.L.
Timișoara, TM, ro
3 zile în urmă

Job Description

  • Provides support to clients, providing information or assistance, according to the working procedures / instructions;
  • Identifies, analyzes and solves the situations reported by clients;
  • Records the essential points of the situation in the database;
  • Initiates calls to clients;
  • Edits databases according to the working procedures / instructions, using the appropriate software : processing of photos, emails, tickets, documents or any other activities specific to the services provided;
  • Saves all changes made to the database, according to the working procedures / instructions.
  • Qualifications

  • Proficient in written and spoken English;
  • Flexibility in hours of work / shift pattern;
  • Communication skills;
  • Ability to remain calm in tense situations;
  • Continuous customer orientation;
  • Flexibility;
  • Persuasion;
  • Positive attitude;
  • Attention to details;
  • Ability to prioritize activities;
  • Understanding and respecting working procedures;
  • Ability to work as a team;
  • Permanent concern for raising the individual professional level;
  • PC operation : MS OFFICE.
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