Process Expert @ ING Tech
Bucharest, Romania
2 zile în urmă

Discover ING Tech

ING Tech Romania is ING’s global hub for technology established in 2015. Focused on building strategic key capabilities, the hub provides approximately 121 services for 24 ING units globally.

These services are grouped in the following main categories : software development; data management; non-financial risk & compliance and audit.

Now, in 2021, our fast-growing organization gathers more than 1000 high-performing engineers and non-financial risk & compliance specialists that work together in global tribes.

The mission

ING’s future aim is to be the next generation digital bank, offering a single digital platform or ecosystem where customers can find solutions to all of their financial and finance-related needs.

This platform will provide a customer experience that is clear, convenient and consistent across borders, and will be open to selected third-party products and services.

To enable execution of the Think Forward strategy, ING has setup a Global Transformation Office (GTO) which is a team that works closely with CEO / COO and ING Board, as well as representatives from all business units and functions under the COO, and stakeholders across the Bank.

Your Day to Day

  • Participate in the implementation of the Process Management Strategy, aligning to the Group Strategy;
  • Responsible for driving the discovery, planning and implementation of the initiatives leading to continuous improvement;
  • Document and update the company processes according to the BPMN methodology;
  • Collaborates with Process Experts Community to align on the Global initiatives;
  • Recommend improvement solutions for more efficient processes;
  • Suggest new methods to improve the monitoring of the process efficiency;
  • Contribute to the creation of the framework for process monitoring and improvement;
  • Constantly monitor the agreed KPIs and re-evaluate their relevance against the organizational and market changes;
  • Recommend solutions for process automation, align with the responsible teams and monitor the implementation;
  • Participate in the implementation of process improvement initiatives, being responsible for :
  • Evaluating process improvement proposals against the chosen methodology (ex. Lean Six Sigma, Kaizen);
  • Contributing to the project planning;
  • Executing the assigned tasks, following the agreed timeline;
  • Working with Project Team to identify and mitigate the risks associated with the initiative.
  • Evaluate the impact of the IBSS initiatives against the existing processes and work with the project teams. The purpose is to support the implementation of the initiatives, without process disruptions;
  • Provide training sessions on Process Management.
  • Who are we looking for?

  • Academic background;
  • 5-7 years relevant working experience :
  • Experience in process design, measurement and improvement;
  • Experience in working with process frameworks and standard;
  • Experience in working in a global organizations with different cultures and maturity levels.
  • What do you bring to the team?

  • Prioritization and planning skills;
  • Coordination and project management skills for running multiple initiatives;
  • Strong analytical and problem-solving skills, ability to think out new solutions; rigor in fact base / data analysis;
  • Strong willingness and ambition to drive process and cultural change; ability to challenge authority and speak up;
  • Strong interpersonal, communication and relationship management skills for interactions with management and operational staff;
  • Leadership skills and ability to motivate staff;
  • Good delivery of results;
  • Perseverance and focus on impact.
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