Contract Type : Permanent
Our purpose at Vodafone is to connect for a better future. As a Global Communications Technology company, we put the customer at the heart of everything we do.
We are forever challenging, pushing boundaries and discovering innovative ways to connect our customers with their digital societies.
We connect people, businesses, and communities across the globe to create the future. We earn customer loyalty, experiment, learn fast and get it done, together.
Join our journey as we connect for a better future. Ready?
You day to day
The job implies taking phone calls from customers and solving their demands, in Romanian and / or Spanish. The main objective of the job is to facilitate and offer international standard services to Vodafone customers.
Main responsibilities :
Take the customer call and establishes its objective / purpose
Offering the customer, the right, complete, relevant and precise information
Respecting the ethical code when managing the call
Processing the information from the system with maximum confidence and fairness
Respecting Vodafone Internal Regulations, the discipline norms, the politics and procedures
Reaching all performance standards, both from the qualitative point of view and the productivity point of view, whose values are updated every 3 months, with prior notice via official e-mail;
Creating and promoting a work environment which encourages both the individual performance and the team performance to offer quality services to Vodafone customers
Getting involved in reporting and monitoring The Performance Indicators (KPI’s) and Service Delivery Standards (SLA’s)
Offering recommendations to improve work processes
With these activities you will have a great impact on our business :
Spanish Language (A1 A2)
Solid verbal communication skills
MS Office Knowledge
Availability to work in shifts, including night shifts
Self-evaluating skill and proactive management of the performance and development level
With these skills you are a great candidate :
Creating and delivering products and new services, such as work methods which delight the customers
Ambitious and competitive
Working in a manner which will lead to obtaining the best results for our customers, employees and stakeholders.
Being trust worthy and transparent. We offer our services, having all the trust that the others are doing the same
Customer oriented and able to create a positive experience to Vodafone customers
Positive attitude, enthusiasm and good management skills regarding conflictive situations
Sounds like the perfect job? We’ve got even more to offer :
Work from Home You can get to work remotely from anywhere you choose!
Medical and dental services
Dedicated employee phone subscription
Special discounts for gyms and retailers
Annual Company Bonus
You get to work with tried and trusted web-technology
Getting in on the ground floor of an technology changing company
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.