All over the world, people's lives are better because of Oracle. Want to make a difference? Join our company of change-makers.
From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle
Oracle Engagement Cloud Senior Support Engineer-21000JZHApplicants are required to read, write, and speak the following languages : English
Oracle Engagement Cloud Technical Support Engineer
Preferred Qualifications :
Oracle Support is hiring a new support engineer for the Oracle Engagement Cloud product (part of CX Cloud suite).
As part of this team, you will learn the latest technology and help influence product supportability, usability, maintenance, and installation / configuration.
The team works closely with other Fusion teams in Support and Development, as well as other Oracle teams, directly involved in Fusion Products.
If you are interested in joining the support team for a modern product and help shape the future of Fusion product and Fusion customers alike, then this is the place to be.
If you think you meet the requirements below, we are definitely interested in finding more about you!
As a Support Engineer, you will be expected to have :
The following are nice to have : knowledge of networks, database configuration, server configuration, Web Server optimization, load balancing hardware.
Behavioral requirements :
Technical & Analytical requirements :
Working experience in one of the following areas is seen as an advantage : XML, Java, J2EE and Oracle ADF, SOA and Web Services.
Education : B.S (Computer Science) or equivalent preferred.
Other qualifications with adequate experience might be considered.
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.
Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and / or platforms.
Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.
In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.
e., BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with a 3.0 GPA OR (for Applications) proven professional / technical experience, i.
e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process.
This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
Regular Employee Hire