About Glovo :
We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Africa and Asia. With food at the core of the business, Glovo delivers any product within your city at any time of day.
Our vision and ambition are not only to give everyone easy access to everything in their city, but it is also to offer our employees the job of their lives.
A job where you'll be challenged and have the most fun working in through tech-enabled experiences.
Your work-life opportunity :
Training Coordinator responsibilities include communicating with managers to identify training needs and mapping out development plans for teams and individuals.
Training Coordinators are responsible for managing, designing, developing, coordinating, and conducting all training programs.
This person has experience with various training methods, including on-the-job coaching, mentorship programs, and e-learning.
Experience with different projects, like management training and soft-skills development, is also essential.
You should also be familiar with the instructors, equipment, and educational material requirements for each project. If you can think of and design engaging ways to train our employees (e.
g. client role-playing exercises or outdoor activities), we’d like to meet you.
Ultimately, the role of the Training Coordinator is to oversee all professional development at Glovo!
Be a part of a team where you will :
Needs analysis :
Identify gaps in current performance, skills, processes & knowledge across Glovo services / hubs in scope* (may include other outsourced services beyond LO)
Proactively surface roadblocks, risks, needs and liaise with relevant internal and outsourced stakeholder to tackle them
Collect requests from outsourced partners & internal stakeholders to address content gaps
Identify trends through performance data (in partnership with LO Managers & Quality) to inform priorities / action plans
Consult with stakeholders on providing high quality problem statements - measurable, actionable, addressing the root problem, clearly scoped
Coordination & communication :
Cross-functional coordination : management of training calendar, ensure clarity of procedures being communicated, and provide feedback from hubs to internal stakeholders.
Management of communication : channel, structure & frequency to ensure effective knowledge transfer to internal & external teams.
Manage / bridge all training-related communications between external providers and HQ Training & Managers
Maintain alignment with LO Managers & Quality on priorities & resources
Manage vendor training in line with priorities agreed with LO Managers
Define and maintain quality standards of outsourced trainers (T3, trainer quality program)
Build & maintain map of subject matter experts internally & externally to provide ongoing input on content & updates
Monitoring & Reporting :
Assess the effectiveness of training initiatives through monitoring of key KPIs and performance metrics
Define measurement strategy for knowledge enhancement activities (clearly define success and problem statement before developing actions with hubs)
Provide regular communication about the effectiveness of efforts (QBRs / WBRs with LO managers)
Design, maintain and update a training measurement framework for each type of training and knowledge efforts
Monitor and analyze trends and insights from hubs, Quality, and LO managers. Proactively surface opportunities / gaps / risks
Monitor, manage & optimize training costs through effective planning, tracking, and optimization of hours.
Knowledge management :
Ensure updates on policy, product, process, and solutions are documented accurately in knowledge platforms (LMS, KB, decks) and report to Content Team missing information in KB.
Proactively surface best practices and identify ways to scale and standardize knowledge across teams.
Manage the LMS platform in your scope - usage, audiences, quality, processes.
Prioritization of projects & initiatives
Regional POC for Global Prioritization :
Serve as the representative, across Glovo services of the region's knowledge and skills priorities including data and objective use cases to inform training roadmap prioritization.
Gather business feedback, identify needs across Glovo hubs, develop problem statements and business use cases
Secure agreement from the LO managers that the final list is right, accurate, and complete
Produce a prioritized list of actions using objective criteria
Regional Expert for Regional Prioritization :
Serve as the expert for prioritizing regional initiatives
Collaborate with cross-functional teams to develop prototypes to identify and address knowledge / skill needs
Provide visibility and transparency on what is / is not prioritized and why (trade offs)
Project Management :
Scoping and delivering global and regional projects (e.g., synthesize and aligning regional inputs, clarifying project plan development / management, including, if needed, training deployment)
Coordinating the launch of new vendors, sites, services, and pilots
Regional Expertise & Requirements :
Synthesize and communicate regional perspective on requirements (e.g., must have, discretionary) including data, use cases, and documentation
You have :
2-3 years of experience in similar / same position
Being able to identify Training needs through Training needs analysis
Adequate knowledge of learning management systems and web delivery tools.
Strategic alignment of the training function with the organization’s goals and objectives.
Be able to evaluate training performance to determine if training is meeting business needs.
Be able to Develop / propose learning solutions that meet the needs / gaps of the organization.
Understand how to manage resources, including materials and outsources employees.
Excellent verbal communication skills to ensure proficient communication with vendors.
Advanced organizational skills with the ability to handle multiple assignments.
Proven ability to complete the full training cycle (assess needs, plan, develop, coordinate, monitor, and evaluate).
Experience our Glovo Life benefits :
Enticing Phantom Shares plan
Attractive Relocation package (if applicable ;))
Comprehensive Private Health Insurance
Cobee discounts on kindergarten, transportation, and food
Free monthly Glovo credits to spend on our restaurant products (and zero Glovo delivery fee on all Glovo orders!)
Cool perks such as fresh fruit and healthy snacks every day, beers on Fridays, the Glovo Festival every quarter!
Discounted Gym memberships
Flexible working environment
What you’ll find when working at Glovo :
Gas : We work hard with energy and passion for what we do.
Care : We act in the best interest of a sustainable future.
Good vibes : We always see the positive side in every situation and act with fairness and honesty with everyone.
Stay Humble : We embrace mistakes and feedback to learn from them.
Glownership : We roll up our sleeves and get work done no matter our position and level.
If you believe you match these values, we look forward to meeting you! At Glovo we believe that diversity adds incredible value to our teams, our products, and our culture.
We know that the best ideas and solutions come by bringing together people from all over the world and by fostering a culture of inclusion where everyone feels heard and has the chance to make a real impact.
It's because of this that we are committed to providing equal opportunities to talent from all backgrounds. Wanna take a peek into what it's like to work at Glovo?
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