Reports To : EU Collection Center Leader Romania / Bucharest
Type of contract : Permanent, full time
Job Purpose : The position is accountable to collect the maximum amount of overdue funds from customers by using a variety of collection methods, especially phone calls (80%).
It will also be responsible for identifying reconciliation differences and disputes and follow up on dispute resolution by developing a strong relationship with the clients.
Main Accountabilities :
Performing Cash Application activities on a daily basis (credit card and cash payments) on request as well as other Order to Cash ad-hoc activities required.
Very good understanding of End 2 End of Order to Cash process
Collaborating with business unit and functional leaders.
Other duties as assigned by the manager
Preferred Work Experience : more than 1 year of work experience in relevant (finance or accounting) field, Collection experience preferred.
Language Requirements English excellent & a second European Language is a plus
Computer Skills requirement :
Excel intermediate level must
SAGE 1000 knowledge preferred
Soft Skills / Competencies
Build working interpersonal relationships with customers by implementing a collections strategy predominant via phone calls.
Ability to communicate quickly back & forth with clients over the phone and emails.
Ability to organize the job and prioritize the activities
Ability to effectively manage time and very high volumes
Fast learner and eager to grow
Good interpersonal skills
Good organizational skills
Ability to work under pressure and to prioritize workload
Understanding of the wider impact of C&C processes and performance
Positive attitude and pragmatic approach
Detail-oriented, with the ability to work independently