HCM Cloud Customer Success Manager with Italian & Spanish
Bucharest, Romania
‎în urmă cu 18 ore
HCM Cloud Customer Success Manager with Italian & Spanish-19000CKI

Preferred Qualifications

HCM SaaS Customer Success Manager - English & Italian & Spanish

We're looking for candidates to join the Customer Success Hub within Human Capital Management area. 

What’s Oracle HCM?

  • Oracle HCM is a suite of HR applications built to enable Human Capital Management
  • Companies that invested in HR applications from Oracle.
  • The Customer Success Manager is a Business Partner, responsible to help a portfolio of +50 customers achieving the maximum possible value they can with Oracle HCM.
  • Develop a deep understanding of customers’ HR strategy and business objectives and drive use of the HCM applications to help them achieve those objectives
  • Maintain a proactive and reactive dialogue with customers through standard interactions: success plans, business reviews, events, knowledge portal, chat and webinars.
  • Identify risks to the customer achieving their objectives and work with other Oracle teams to build a rescue plan or escalate as needed.
  • Work with the account team (Sales / Renewals) to ensure timely renewal and expansion opportunities.
  • Develop expertise on the HCM applications in order to highlight new offerings and updates to existing features and capabilities.
  • Stay informed on HR trends and competitive offerings.
  • Coach customers to ensure they are leveraging all available Resources eg. My Oracle Support, Oracle University, Customer Connect, Product Development, User Groups, webinars etc.
  • Consulting and advising experience
  • HR and/ or HR tools exposure
  • High Emotional Intelligence in order to build relationships with customers and stakeholders
  • Patience, calmness under pressure, attentiveness
  • Confident and engaging presentation skills, personable, positive and approachable
  • (Core HR, Talent Acquisition, Performance, Succession, Learning, Compensation, Benefits, and Payroll)

    Who are the HCM customers?

    What’s Customer Success Manager?

    What are your responsibilities?

    What does it takes to be successful in this role?

    ·Written and verbally communicate a complex message in a simplistic way

    ·Action-oriented and problem solving attitude

    ·Extremely diligent and succinct organization

    ·Strong desire to learn and develop personally

    Detailed Description and Job Requirements

    Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

    Work with medium sized clients to develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Responsible for sharing information across the CSM team via defined methods.

    Job duties are varied and complex utilizing independent judgment. 5 to 7 years of professional experience. Demonstrated experience in implementation or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.

    As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).


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