HCM SaaS Customer Success Manager - English & Italian & Spanish
We're looking for candidates to join the Customer Success Hub within Human Capital Management area.
What’s Oracle HCM?
(Core HR, Talent Acquisition, Performance, Succession, Learning, Compensation, Benefits, and Payroll)
Who are the HCM customers?
What’s Customer Success Manager?
What are your responsibilities?
What does it takes to be successful in this role?
·Written and verbally communicate a complex message in a simplistic way
·Action-oriented and problem solving attitude
·Extremely diligent and succinct organization
·Strong desire to learn and develop personally
Detailed Description and Job Requirements
Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.
Work with medium sized clients to develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Responsible for sharing information across the CSM team via defined methods.
Job duties are varied and complex utilizing independent judgment. 5 to 7 years of professional experience. Demonstrated experience in implementation or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).