GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With 19 million customers worldwide, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work.
Our mission is to empower entrepreneurs everywhere, making opportunity more inclusive for all. To learn more about the company visit .
We are currently seeking suitable applicants for expanding the crew of a professional and enthusiastic Romanian Technical Support Team.
You will take part in providing excellent customer support service for 123-reg.co.uk - one of UK’s top companies which has registered over 3 million domain names for clients across the globe.
You will communicate with our customers via both live (typed) chat and CRM a ticketing system. You’ll start as a 1st line agent, able of advancing afterwards within the company.
Your IT knowledge, combined with excellent English skills and an above average typing speed will help you along the way.
Be the first point of contact for our customers
Be an empathic problem solver who puts customer's needs first
Understand their issue and attempt resolving it; where required, escalate to the proper team
Actively liaise with customers to ensure they are kept up to date regarding their query, providing responses when needed and ensuring documentation of any investigation and follow-up is made
Work productively while maintaining exceptional quality standards
Deliver exceptional support to our customers
Offer tailored recommendations for products for our customers, based on their current portfolio
Your favorite subjects of discussion will be :
Role summary :
Online chat to potential customers advising them which of our products and services will suit their needs
Online chat to current customers helping to resolve their technical support problems
Using our CRM solution to track all customers’ history
Answering customers’ more technical support issues through our CRM
Working closely with your colleagues to identify and raise issues to improve customer satisfaction and experience
Very good written English is mandatory. Proficiency in spoken English is considered an advantage
Above average typing speed (40 wpm or more) is mandatory
Above average IT skills or simply being keen of technology are considered advantages
Very good communication skills and empathy are required
Experience in customer support or help desk is an advantage
Experience in sales or related is a bonus
Team player and positive attitude under workload pressure
Offer (bonuses, benefits) :
To work in a growing, forward thinking company
The opportunity to develop your skills and abilities in a multicultural environment
Technical training / certifications upon request
Competitive salary based upon skills and experience
25 holiday days per year
Individual health plan