Customer Care Executive with French

EXL Service Romania

Cluj-Napoca, RO

2 zile în urmă

source : Undelucram.ro

What are we looking for?

Good communication skills in French (written & spoken both)

Good command of English

Good computer navigation skills with knowledge of Microsoft Office

Knowledge about the Travel Domain would be an added advantage

Active listening skills

Team work / Managing Self / Adaptability

Openness to Coaching and Feedback

Which are the main responsibilities?

The main responsibility of this role is to manage online requests for hotel / Rail / Car bookings for French customers.

Processing bookings using client specific applications and any other systems / tools required to complete the tasks

Communicating with client through phone, chat or email to ensure timely processing of booking requests

Sending booking confirmations / vouchers to the concerned departments / client

Updating the systems with relevant information

Self-performance management

There will be a training period that takes up to 2 months, where you will be coached by the team in order to learn the processes.

Every question regarding the procedure will be answered and we will make sure that any uncertainty will be solved.

What do we offer?

Competitive salary remuneration

Transport bonus

Bonus for French skills

Bonus for performance

Private medical insurance

Lunch tickets

Full-time and indefinite employment contract

Free professional and continuous training

Building a career within a multinational team.

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