Customer Service Representative with English (24 months)
Greenlee Textron Inc
Napoca, Cluj, Cluj, Romania
6 zile în urmă

Description

To improve delivery performance to Emerson customers (exports to Turkey, Asia and other countries outside European Union).

Responsibilities

  • Upon reception of Customers orders, identify the relevant products, clarify the prices from the system and the Customer Database and book the orders in the ERP system;
  • Check the lead-times provided by the Plants, potentially get a shorter lead-time from the Plants if lead time is identified as too long, confirm the lead time on the order;
  • Follow-up on customer orders from order entry until delivery and invoicing of the goods including organization of transports worldwide;
  • Support the Sales Office for all questions and direct them to appropriate contacts in other departments if needed;
  • Daily contact with customers, by phone and email;
  • Develop a specific area of expertise;
  • Organize and implement scanning of all orders and relevant documentation;
  • Contacts with production units and marketing, quality, application engineering and logistics departments;
  • Builds solid relationships with other internal departments, assertive collaboration to meet the objectives of the external client and the company;
  • Various administration tasks related to customer files;
  • Performs any other task given by direct manager or by the management, in connection with the responsibilities of the position or compliance with the law.
  • Requirements

  • Minimum 2-3 years experience in international sales or Customer Service, logistics and / or transportation department;
  • Fluent in English;
  • Good mastering of Ms Office tools (Outlook, Word, Excel, Power Point).
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