2 to 3 years of experience in working with NOC environment
24*7 Alarm monitoring of IP / Security elements.
Ticket creation, cancelling, clearing, resolving, and closing incident records on Ticketing tool
First level diagnosis of all minor, major and critical alarms.
Follow and adhere SLAs and KPIs for Network alarms and Customer complaints.
Coordinate with respective stakeholder who involved in next resolver group
Raise tickets as a part of problem management for recurring faults
Resolve the tickets and incidents by analysis and identification techniques
Responding to an alarm notification to evaluate the impact of the alarm.
Good understanding on IP and security devices.
Should have knowledge of VPN technology and its connectivity.
Working experience on checkpoint firewall, F5, router and switches network.
Added advance if skill on IDS and IPS
Added advance if skill on PSA (Pulse Secure Appliance)
Good knowledge in multi-layer Switches and supporting STP, RSTP, PVST, RPVST along with trouble shooting of inter VLAN routing and VLAN trunking using 802. 1q.
Should have experience of providing Level 1 fault management support.
Device level experience for any of following mentioned network elements in IP and Security equipment’s eg. Cisco, Juniper, checkpoint, F5 etc.
Have good analytical and technical issue resolution skills.
Should have good experience of Alarm Management, Fault Management, Change Management / Configuration Management.
Good communication skills and process orientation