Who we are :
Open-minded intellectuals who embrace emerging technologies on our mission to create innovative Software Engineering Solutions that will impact millions of users around the world.
We are looking for :
A dedicated and solution oriented Support Specialist with German language skills, proven IT education or 1 year job experience in customer support.
What you will do :
Providing initial remote technical software & hardware support to clients Consistently interacting with customer and supervisors to have the issue solved Analyzing problems / situations, understanding problem impact on client business Applying problem solving techniques Responding to client queries, providing timely resolutions to client issues Maintaining highest client satisfaction Maintaining positive client relationships even in severe and pressurized situations Logging all related activities for each customer query and handling client data securely Employing client s standard support delivery methodologies and tools Performing in international software support delivery processes and environments Respond to requests for technical assistance in person, via phone, electronically Follow service desk procedures Performing problem management and end-to-end problem ownership Redirect problems to appropriate resource Identify and escalate situations requiring urgent attention
What you must have :
Fluency in at least one of the following languages : French / Italian / Swedish / Spanish / Russian / Polish / Dutch / (written and spoken) Proven IT education or 1 year job experience in customer support Proven remote support know-how (patches etc.
Customer facing experience Telephone skills with good voice tone and pitch articulation and overall speech quality Customer focus Good General IT Knowledge Problem solver orientation Very good analytical skills Excellent communication and listening skills (both written and verbal)
What's in it for you :
Extended compensation and benefits package Continuous learning opportunities to enhance both your professional and soft skills A great working environment with people who put their heart, mind, and soul into everything they do and understand the importance of team spirit
We really welcome open-minded and committed people :