Service Operation Center Engineer
6 zile în urmă

For our client, one of the market leaders telecom operator and one of the most experienced network developers with a history over 50 years in the field, we are looking for Telecom Engineers passionate about CORE networks and services.

This role’s purpose is to providing superior technical support for some of the latest technology services like roaming hub, machine to machine, unified communications for global enterprise customers.

Responsibilities :

  • Provide a blended capability covering end to end service monitoring and first call fix
  • Over-riding accountability to drive for resolution of customer issues by the most appropriate support teams and where necessary, 3rd line field services
  • Ensure that performance services targets are met
  • Identify and resolve configuration errors
  • Triage and dispatch
  • Routing and latency tests
  • Skilled trouble shooting investigations
  • Organize conference calls to coordinate and guide to resolution any major or critical incident
  • End to End Service Monitoring for the services under team responsibility
  • Monitor ticket handling across all other support lines, following specific SLA
  • Prepare major incident reports for use by problem and incident management
  • Support monitoring and configuration evolution with the OSS team
  • Identify incident trends and refer to problem management for action
  • Test applicable services after changes
  • Configure applicable network elements
  • Escalate appropriately when risk of breach identified.
  • Requirements :

  • Technical University degree (preferred - Telecommunications)
  • Telecom & network certifications
  • 1-2 years’ experience in network operating and maintenance within a telecom operator
  • Proven knowledge on a wide range of Core Platforms
  • Knowledge of all major networking protocols and technologies on different network layers, both in experience and on a theoretical basis
  • Fluently (reading, writing and speaking) in English, preferable also German, Spanish or Italian (speaking)
  • The role operates within a 3 shift 24x7
  • Good understanding in some of the following areas :
  • oTechnologies : GSM, GPRS, EDGE, 3G / UMTS, LTE, IMS, VOIP, Cisco Unified Communication manager


    Nice to have : Solaris knowledge

    Offer :

  • Competitive financial package;
  • Access to high level trainings;
  • Very passionate team;
  • High performance work environment.
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