Native Japanese - Customer Service Agent
GoWild Gaming
Bucharest, Bucharest, Romania
1 zi în urmă
source : JobsFactor

Responsibilities :

  • Provides excellent customer service assistance to casino clients via chat, phone, and email;
  • Answers inquiries by clarifying desired information; researching, locating, and providing information;
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions;
  • escalating unresolved problems;
  • Fulfills requests by clarifying desired information; completing transactions; escalating requests to the relevant departments;
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments;
  • Able to handle stressful situations;
  • Involves management during an escalated customer issue when necessary to satisfactorily resolve the customer’s concern;
  • Able to work on shifting schedules (morning and night shifts, 00 : 00-08 : 00, 08 : 00-16 : 00);
  • Able to work as part of a team;
  • Efficiently works together with the team in reaching the personal, team and department Key Performance Indicators (KPIs) set every month based on the Service Level Agreement (SLA);
  • Communicates with management about errors with system / website issues;
  • Validating customer documentation;
  • Performs other duties as assigned;
  • Will be directly reporting to the Team Leader.
  • Professional requirements :

  • Native Japanese speaker;
  • Professional use of the English language;
  • Great communication skills, flexible and reliable;
  • Good computer skills and multitasking abilities.
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