Customer Experience Lead Specialist with Arabic
Bucharest, BUCURESTI, Romania
4 zile în urmă

Join a team recognized for leadership, innovation and diversity

Main activity :

  • Work within guidelines of Global policies and processes
  • Customer order processing in ERP system;
  • Ensure good document control
  • Generate Standard Sales Orders; Warranty Orders; RMA orders
  • Requisitioning parts, materials, services
  • Creation / extension materials and Maintain Price List
  • Follow credit approval process (including dispute resolution)
  • Customer master data set up & management
  • Execute Approved Special Pricing correction
  • Order Acknowledgement
  • Coordinate Goods receipt of orders on delivery and Out Bound Deliveries
  • Enables communication flow between customer and our ISC units
  • Logistics Activities- coordinating with Factories for arranging deliveries
  • Coordinating with warehouse for arranging deliveries
  • Follow up activities for customer invoicing to ensure better cash flow
  • Expedites (work with planning, manufacturing, engineering, manufacturing, supply chain, & customer)
  • Outbound & Return Logistics Issues
  • Coordination for Cost Invoice from factory
  • Customer Invoicing
  • Customer Credit Notes
  • Reports Tracking maintenance : weekly, daily, monthly reports
  • Supports manager with ad-hoc tasks
  • Requirements :

  • Preferred minimum of 3 years’ experience in a Customer Services environment, preferably with contract administration expertise
  • Must have completed Post-Secondary education
  • Customer and action oriented
  • Self-motivated with good communication skills
  • Strong team player with positive outlook
  • Proven organizational and self-motivation abilities
  • Ability to interact with a wide variety of customers in various countries
  • Interpersonal skills
  • Oral & written communication at all levels
  • Arabic Fluent
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