IT Support – Senior Process Associate - French
Genpact
Bucuresti, Romania
‎în urmă cu 22 ore

Responsibilities

  • Answering phone calls in the mentioned languages, on a priority established by the team leader;
  • Handling emails / web cases / chats, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time;
  • Fixing IT problems (incidents) according to the Standard Operating Procedures (SOP) and process trainings;
  • Correct and complete documentation of all incidents, with accurate description of all troubleshooting steps followed;
  • Sharing with all team members any knowledge obtained through end-user or resolver interactions;
  • Attending training sessions;
  • Arranging working schedule with colleagues flexibly, according to business needs.

  • Successfully completing the training plan and passing the process knowledge test (PKT) on a monthly basis;
  • Providing assistance to new colleagues whenever possible;
  • Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date;
  • Qualifications

    Minimum qualifications

    Very good knowledge of French and English Language, min. B2 .

    Good MS Office knowledge.

    Analytical thinking and self-starter.

    Encouraged qualifications

    Personal culture and client management expertise.

    High motivation and ability to learn.

    Ability to work under time pressure.

    What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract

    Work in a multicultural and diverse environment with employees from over 30 countries

    Genpact supports professional trainings and great career development opportunities

    Free access to our award-winning learning platform

    Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

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