We are looking for a Technical Support to join our team. You will be responsible for helping our customers (business owners, media marketers, school districts, tech coaches, teachers, video enthusiasts s.
o.) with technical matters. The ideal candidate is a problem solver, with a passion to help customers and internal teammates.
Provide technical support for WeVideo customers
Take ownership of customer issues through to resolution including troubleshooting, external and internal communication, feedback and solution to customer
Answer, escalate and follow up all requests in order to ensure proper response and quality of service
Open and assign trouble tickets to others for issues that can’t be solved directly
Assist customers with account setup, technical on-boarding and support procedures
Accurately record information about each handled service request, using provided Customer Relationship Management software and defined processes
Assist prospects and existing customers with purchase decisions
Handle requests from users or customers in a pleasant and professional manner
Good understanding of operating systems and browsers
Excellent written and verbal communication skills, with an ability to empathize with customers with varying levels of technical ability
Solution-oriented, autonomous, highly motivated and detail oriented
Strong organizational skills
Willingness to learn and constantly improve oneself
Previous customer support experience is a plus
Fluency in English language (verbal & written)
Ability to learn new software applications quickly
Ability to work effectively as part of a team and independently
Flexible and driven to solving customer’s request
Strong sense of responsibility and ownership
WeVideo is a powerful, easy to use, cloud-based video creation platform that is the digital editing and storytelling choice of more than 22 million consumers, students, businesses, and third-party media solutions.
WeVideo is available from virtually any computer or device at home, school, work or on the go to capture, edit, view and share videos.
Built for the future in HTML5, WeVideo brings maximum speed, responsiveness, security and expandability to browser-based video editing.
WeVideo is a Google Play Editors' Choice selection with more than 9 million downloads to date. WeVideo is also the exclusive digital storytelling solution of Google’s Education Creative Bundle for Chromebooks and a Microsoft Education Partner.
More than 6,500 schools use WeVideo to enhance classroom learning.