Salary 3.000 - 4.000 RON net per month
Requirements :
Good General IT Knowledge
Problem solver orientation
Excellent communication and listening skills (both written and verbal)
Fast learner
Ability to perform under pressure
Ability to multi-task
Ability to work in shifts
Minimum 1-year experience in Customer Support / Technical Support
Responsibilities :
Provides feedback to the client on the opening and closure of the request and, if necessary, processing time
Research, resolve, and respond to general issues received via telephone calls, e-mails and issue tracker tool from customers
Responding to client queries, providing timely resolutions to client issues
Constantly interacting with customer and supervisors to have the issue solved
Make sure the process conformity and SLAs are accomplished
Resolve problems by clarifying the customer's request, diagnosing the cause of the problem
Escalate troubleshooting requests to the next level of support, when necessary
Maintaining positive client relationships and continuously monitor client satisfaction
Technologies : More :
More :
Trencadis is a fast-growing company with international recognition, being mentioned in FT 1000 2021 Europe’s Fastest Growing Companies.
Here Trencadis you will find a team of specialists who have the curiosity and passion for technology in their DNA.
Trencadis benefits pack
Salary benefits according to performance
Non Salary benefits : extra holidays
Nice working environment
Work from home
Professional development opportunities
Private medical subscription
