Amazon operates in a global e-Commerce environment a diverse set of businesses.
The Amazon Vendor Services (AVS) Program as part of Retail Business Services is a set of services paid by Amazon Vendors that aim at building a long-term partnership with Amazon, by making it the retailer of choice.
AVS pursues three main goals :
1. Accelerate the growth of the vendors on Amazon
2. Drive higher satisfaction of the vendors with Amazon and as a result foster greater engagement and investment
3. Build a long-term partnership between Amazon and the vendors through a sustainable and efficient e-commerce business
As part of Amazon Vendor Services team within Retail Business
Amazon Vendor Services (AVS) team is looking for a dynamic and talented Senior Associate for Quality Assurance. If you are talented, detail-oriented, and enthusiastic, passionate about quality and delivering the best customer service, then we want to hear from you!
During the first 6 weeks within your role you will get enrolled in a Spanish language training fully paid by Amazon.
Conduct regular audits of activities related to the functional area;
Contribute to root cause analysis in escalation management;
Create and update SOP / flow of processes;
Identify process improvement opportunities (enhancements and pain points) at process / function level;
Demonstrate the ability to handle small-scale process-improvement projects;
Leverage / demonstrate expertise in handling end-to-end processes and related tools; use them to identify operational issues;
Train & mentor new hires on process tasks and provide feedback to the training team to customize training modules, if applicable;
Responsible for achieving the predetermined targets for the new tasks on boarded;
Perform audits and quality checks of tasks completed by junior associates and reports quality metrics;
Measure catalog quality from process aspects and trigger the defects patterns for Systemic fix;
Communicate the problem statement with data on operational processes for internal and external stakeholders;
Create standard defined reports, i.e., weekly reports;
Identify issues and proactively reports operational challenges;
Managing CAPA for the quality issues.