WHO WE ARE : Steelcase was founded as an office furniture maker, and we've evolved into the global leader in workplace solutions.
We apply our insights to the intersection of space, technology, and furniture, helping individuals and teams in leading companies around the world to have a better day at work.
We pursue innovation, strive for sustainability and develop insights in every part of our business. WHAT YOU WILL BE DOING :
Be the point of contact for : requests on importing the standard or special products from the US to EMEA; Steelcase products with special materials;
products from Steelcase partners that are not included in the standard catalogues;
Clarify the needs (style number, quantities, options, lead-times) of the customer in collaboration with the Dealer or Sales persons;
Coordinate with internal Steelcase departments in identifying the best solutions and alternatives that would meet the clients’ criteria;
Get the approval of EMEA marketing team;
Search for existing codified style numbers in SAP;
Organize a quotation from the US order fulfillment team, including legal approval;
Request the logistic costs (sea freight or air freight);
Create a new EMEA style number using the specific tool ( CESAR );
Prepare the formal quote in SAP (product description and pricing) and related documents to aid the sales team and dealers;
Follow up the codification until the product is ready for being entered in an order;
With a Lean approach, actively participate in the continuous improvement process;
Provide needed support or guide to the appropriate contact in the company;
Maintain a close communication with internal partners (peers, procurement, product development, marketing) to find appropriate solutions;
Documents performance (process performance);
Keep the internal documentation up-to-date.
WHO YOU ARE / QUALIFICATIONS :
Very good communication skills and ability to build a strong network within the company;
Attention to details, problem-solving skills and the ability to engage relevant partners (SMEs) for fast problem resolution;
Able to conceptualize and analyze technical data to define creative solutions;
Customer oriented attitude;
Abilities to work transversally;
Team player and positive attitude;
Ability to keep tight deadlines, work under pressure and handle multiple tasks simultaneously and independently;
Knowledge of Lean principles;
Ability to optimally provide timely support to Sales or Dealers;
Advanced level of English; German or French knowledge would be a big plus.
Do you see yourself working here? We'd love to hear from you! We are proud to have a diverse and inclusive workforce, and we're always looking to get better.
We value applicants who are comfortable interacting with people different than themselves. People of any race or national origin, lesbian, gay, bisexual, and transgender people, veterans, working mothers and fathers, and everyone else is encouraged to apply!Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements.