Customer Service Associate with German (e-mails only)
Bucharest, Romania
6 zile în urmă
source : Europe Language Jobs

Description :

  • Handle, research, and resolve phone and email inquiries for iSS SC customers regarding non-complex technical and functional problems;
  • Document and update customer contacts in the Customer Service System;
  • Complete any follow-up work related to customer issue resolution;
  • Answer general questions, provide education, and offer service to customers in a professional and courteous manner;
  • Adhere to current understanding of policies and procedures, new products, services and processes of the client and the call center;
  • Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences;
  • Meet productivity and quality performance expectations as established by iSS SC management and interfaces;
  • Conduct self evaluations using quality-coaching tools to assess personal skill development and review results with Supervisors.
  • Support additional duties as necessary in high volume periods in the SC.
  • Requirements :

  • Pre-University level acceptable (Minimum high school diploma or equivalent);
  • Fluency in German Language and English Language;
  • Call Center or Customer Service experience is an advantage;
  • Self-Motivated, positive attitude and approach;
  • Flexibility to take on additional responsibility and tasks when required. Offer : - Competitive salary and wide range of benefits including transportation allowance, medical subscription or gym , only to mention a few;
  • A supportive environment and a truly global multicultural platform; - Direct communication : opportunities to interface regularly with Accenture leadership;
  • Expanded roles : depending on your need to develop and past performance, you will not only be involved in your day to day activities , but also take on additional roles such as trainer, subject matter expert, service excellence focal point or career ambassador;
  • Superior training delivered in classroom or virtually and access to a mountain of knowledge; - Flexible Approach at work with the right work life balance where fun and extra work activities such as sport or CSR initiatives are part of our regular day to day life
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