Mission Critical Customer Lead
Microsoft
Bucharest, Bucharest, Romania
3 zile în urmă

Are you looking to grow and expand your technical, customer and soft skills and have a growth mindset? Would you like to work on solutions and not limit yourself to products?

Then Microsoft Support for Mission Critical is the team you are looking for. At Support for Mission Critical, we do all the above and have fun while delivering true mission critical support to top tier Microsoft customers.

We, Microsoft Support for Mission Critical, are looking for a Premier Field Engineer for Office365 and Exchange. In this role you will be representing our team working with our Mission Critical Customers onsite and remotely on proactive deliveries like delivering workshops, health assessments for solution, performance analysis and optimizing the solution.

You will also be troubleshooting challenging issues and working with Microsoft Support engineers on resolving customers’ solution’s complex issues.

I addition to this you will be contributing to proactive delivery planning, account management and relationship management with customer.

Responsibilities

Job responsibilities :

  • Working in a team environment to collaborate and / or lead efforts from resolving customer issues to helping define long term strategic goals.
  • Contribute to planning of proactive services for customer and account management
  • Deliver proactive services to customer onsite and remote
  • Communicate with Microsoft Mission Critical customers (verbal , written and face to face correspondence) regarding technically complex issues about Microsoft software products and manage relationships with those customers .
  • Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer handling skills.

  • Logical and methodical troubleshooting and problem solving both technically and on an interpersonal level.
  • Communication skills that allow you to take lead and control the communication with customers, internal Microsoft stake holders and third party vendors.
  • Ability to handle Critical Situations in technically challenging and politically hot circumstances.
  • Collaborate with other technical teams at Microsoft to deliver solutions to customer issues.
  • Create technical content including Knowledge Base articles, whitepapers, training documents, etc.
  • Available to work critical cases on a 24x7 basis or through an on-call model
  • Available to travel to a customer's site under short notice and work remotely.
  • Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.
  • Maintain, expand accreditations and certifications; assist in developing best practices for key technologies & products to support technical team readiness
  • Travel requirement : 25%. Intermittently, there will be business need to travel domestic and international depending on the accounts you will own.
  • Qualifications

    Technical Skills and Q ualifications :

  • Fluent spoken and written French
  • 3+ years of working experience on Microsoft Exchange 2016 / 2013 server, Mail Flow, Client connectivity (On-prem and cloud)
  • Experience and advance knowledge in Active Directory, Windows Server, Authentication and Hybrid Identity technologies,Device management, Load balancing, and Networking
  • Expert experience and knowledge of Office365 components : Exchange Online, Teams
  • Experience with migration of Exchange customers to Office 365 and end to end support and troubleshooting experience of Exchange Online and Office 365 Hybrid solutions
  • Knowledge of Office 365 and EXO product capabilities, troubleshootingand monitoring tools
  • Experience with troubleshooting, configuring and supporting Hybrid scenarios
  • Deep performance analysis skills
  • Expertise in Exchange Online Protection
  • Must have the ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus
  • Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs;
  • this may involve writing scripts

  • Solid understanding of client / server, networking, and Internet technologies fundamentals.
  • Understanding of n-tier solutions
  • Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

    Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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