DG - Accounts Payable - Senior Process Associate - German
Genpact
Napoca, Cluj, Romania
3 zile în urmă

Responsibilities

  • Manage and resolve P2P queries in an accurate and timely manner (using E-mail and any other available tools)
  • Performing online checks on daily basis and documents re-routing to Iron Mountain, if needed
  • Updating manual activity trackers
  • Reviewing the requests from customer setup / changes and act as per the procedures
  • Root cause analysis of queries and Proactive controls for avoidance of future errors
  • Vendor statement reconciliations and Sending reminders, payment advises to suppliers
  • Resolution of suppliers queries, discrepancies
  • Provide support to the Processing team from India
  • Act as a supervisor for the main activities that have to be covered from a Processing point of view
  • To maintain good solid understanding of customer requirements, to share with team and to actively participate in building and maintaining successful customer relationships
  • Ensure that all processes and transactions are completed accurate and on time in accordance with pre-defined controls
  • Deliver a professional and consistent service to European Business Services’ customers, both internal and external, using European Business Services and clients systems and processes in line with agreed service levels
  • To carry out all reporting requirements accurately and within the specified time scales
  • To maintain processes in order to meet internal and external customer needs and to continuously strive individual and overall performance
  • Understand query raised by customer
  • Search for relevant Information in the system.(SAP , Savvion, OTRS)
  • Provide information on status of Invoices, links to intranet sites, relevant contact information (fax, telephone)
  • Routing out of scope issues to internal teams for further resolution.
  • Build case / sending e-mail and supervising them till closure
  • Calling Customers for resolution.
  • Embrace a flexible approach to job content with a view to developing own skills and knowledge to undertake a range of task requirements within the team.
  • This may also involve multi-skilling across transaction processing teams

    Qualifications

    Minimum Qualifications :

  • Very good written and verbal German Language skills, C1.
  • Good written and verbal English language skills.
  • Relevant work experience;
  • Ability to handle multiple tasks and interact across levels;
  • Previous experience in a multinational company would be an advantage;
  • Proficiency in operating with the Microsoft package;
  • University graduate;
  • Economic studies would be a plus.
  • What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional trainings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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