Develop & implement the training plan for all Digital Operations team members;
In charge with building, collating, improving and update of training curriculum and materials together with regional peers;
Liaise with business acumen for the specific training materials evaluation and improvement (UPS, panel, Sampling etc);
Ensure Digital Operations Team is adapting in due time to new processes and procedures;
Participate in projects which support the training function;
Participate in UAT of new tools, features (update documentation, hands on training)
Assist with the administration of mentoring program;
Track global objectives progress with regional peers;
Propose and organize focus groups and workshops on specific topics;
Develop and implement a regular evaluation plan for Digital Operations (to establish the level of expertise);
Monitor and analyze the training results for improvement purposes.
Update and improve training materials together with regional peers
Resolve and respond to training issues and questions from leader and employees on the application and interpretation of processes, company policies;
Continuously seek and support new approaches, practices and processes to improve the efficiency of training services
Required skill set :
3+ years of overall experience preferably with direct client handling / training;
Proficient in MS Office;
Good understanding of eLearning methodology;
Good creative skills and versatile thinking;
Excellent communication skills, both written and verbal;
Ability to work independently in a fast paced environment;
Must adhere to highest level of customer satisfaction standards;
Self reliable and ability to demonstrate ownership;
Coaching and mentoring skills;
Problem solving ability, logical approach;
Planning and time management skills;
What we offer :
Here at Toluna you will find amazing, forward thinking professionals who like to learn and grow. We pride ourselves on collaborating and sharing expertise, we know that strong teams bring out the best in our staff members.
This is why we offer a broad range of benefits :
Professional & personal growth : Training opportunities and career development plan.
Financial package : Competitive salary, performance bonus.
Health : Private medical insurance.
Office comfort & fun : Central building location, relaxing room (X-box, Ping Pong table).
Work-life balance : Working from home policy.
Join our global team. We welcome big thinking and reward great work.